Modon has announced an exciting hiring opportunity for the position of General Assistant, offering a rewarding career path for individuals who enjoy working in an active, customer-focused environment. This role plays a vital part in supporting daily operations while ensuring exceptional service standards, safety, and cleanliness across the facility. The Modon General Assistant job is ideal for candidates who take pride in delivering a welcoming and inclusive experience for all visitors.
As a key support role, the General Assistant contributes directly to the smooth, safe, and efficient running of the facility, aligning with established Velodrome procedures and operational standards.
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Why Choose a Career with Modon?
Working as a General Assistant at Modon offers an excellent opportunity to grow within a dynamic, inclusive, and professional environment. The role provides hands-on experience in facility operations, customer service, and event support, making it ideal for individuals seeking long-term development in the leisure and sports industry.
Job Purpose – Supporting Operations & Customer Experience
The General Assistant is responsible for providing high-quality operational and customer support throughout the facility. The role focuses on maintaining cleanliness, supporting events and programmes, ensuring health and safety compliance, and delivering a professional front-of-house experience. By doing so, the General Assistant helps create a safe, inclusive, and enjoyable environment for customers, staff, and visitors.
Key Roles & Responsibilities at Modon
Health, Safety & Compliance
- Ensure the safety of customers, staff, visitors, and contractors at all times
- Assist with daily, weekly, and monthly statutory safety checks
- Follow all Health & Safety regulations, NOPs, and Emergency Operating Procedures
- Support incident management and report issues to the Duty Manager
Customer Service & Front-of-House
- Provide a warm and professional welcome to all customers
- Act as a point of contact for enquiries, feedback, and assistance
- Handle customer concerns with empathy and professionalism
- Support reception duties and maintain knowledge of programmes and events
Operations & Facility Support
- Assist with cleaning indoor and outdoor areas
- Set up and dismantle equipment for sessions and events
- Issue hired equipment and fleet bikes to customers
- Monitor lockers and bike storage areas
- Clean, inspect, and prepare equipment for reuse
Sales, Promotion & Outreach
- Confidently upsell products and services
- Support promotional activities and community outreach programmes
Teamwork & Professional Conduct
- Work collaboratively within a team
- Work flexible shifts including evenings and weekends
- Participate in training and professional development
- Support inclusivity and assist People of Determination
Qualifications, Experience & Skills Required
Qualifications & Certifications
- Fluency in English (additional languages are an advantage)
- First Aid and Defibrillator training preferred
Experience & Competencies
- Previous experience in a customer-facing role
- Experience in leisure, sports, or event-based environments
- Strong communication and customer service skills
- Understanding of health and safety procedures
- Ability to work independently and maintain high standards
How to Apply – Modon General Assistant Job
Interested candidates can apply directly through LinkedIn using the official link below:
Apply Here
