A new opportunity has opened in Sharjah for candidates interested in customer support and communication-based roles in the UAE. A globally recognized company is currently hiring for a full-time position in its customer service operations, offering a professional work environment and career development opportunities.
This opening is suitable for candidates with prior customer service experience, strong communication skills, and the ability to work in a fast-paced support environment. Applicants with multilingual abilities and contact center experience may have an advantage during the shortlisting process.
Company Overview
KONE is a global leader in elevators, escalators, and related people flow solutions. The company is known for its commitment to safety, quality, innovation, and excellent customer support across multiple countries.
In the Middle East and UAE region, KONE has earned recognition as a Top Employer, reflecting its focus on employee well-being, workplace culture, and professional growth. The company offers a collaborative environment where employees can build long-term careers while working with international standards and systems.
Job Details
- Company Name: KONE
- Job Location: Sharjah, UAE
- Job Type: Full-Time
- Department: Customer Service / Contact Center
Available Vacancy
The company is currently hiring for:
- Customer Care Agent
Job Responsibilities
Selected candidates will serve as a key point of contact between customers and internal service teams. Main duties may include:
Call Handling & Operations
- Manage alarm calls, test calls, and customer service requests
- Register service cases and dispatch technicians when needed
- Follow up on unresolved cases and ensure timely updates
- Provide safety instructions during emergency-related situations
Customer Interaction
- Handle inbound and outbound customer calls professionally
- Respond to customer queries and complaints effectively
- Conduct customer satisfaction follow-ups
- Identify potential service or business leads and share them internally
Coordination & Support
- Route customers to the correct department when required
- Support customer engagement and communication campaigns
- Maintain accurate records of customer interactions and service updates
Salary Info
The official job update has not mentioned the exact salary package for this role.
Salary may depend on:
- Previous customer service experience
- Language skills
- Communication ability
- Overall interview performance
Final salary details are usually shared during the interview or offer stage.
Qualification
Candidates applying for this role should have:
- Bachelor’s degree or equivalent qualification
- Strong communication and interpersonal skills
- Basic to strong IT and computer handling ability
- Ability to work in a structured customer service environment
Experience
Applicants should ideally have:
- Minimum 2 years of experience in customer service
- Experience in call center, service support, or communication roles
- Ability to handle customer concerns professionally
- Good multitasking and problem-solving skills
Language Requirement
- Fluency in English and Arabic is mandatory
- French language skills will be an added advantage
Benefits
KONE is known for offering a supportive and employee-focused work environment. Benefits may include:
- Competitive salary package
- Professional and collaborative workplace
- Career growth opportunities
- Employee engagement and well-being focus
- Exposure to international work standards
Final benefits are usually discussed during the recruitment process.
Work Environment
This position is based in Sharjah and involves:
- Contact center and customer communication operations
- Team-based service coordination
- Fast-paced and professional office environment
Candidates who enjoy structured communication roles and customer support work may find this role suitable.
How to Apply
Interested candidates can apply through the official job link below:
Applicants should ensure their CV clearly highlights:
- Customer service experience
- Language skills
- Communication abilities
- Relevant qualifications
