Are you passionate about customer service and looking to start or grow your career in the aviation industry? If yes, then Emirates Careers 2026 Mumbai brings a rewarding opportunity to join one of the world’s most prestigious airlines. Emirates Airlines is hiring Customer Sales & Service Agents for its Contact Centre in Malad, Mumbai. Therefore, candidates with contact centre or travel industry experience are encouraged to apply and become part of an award-winning global brand.
Moreover, working with Emirates means delivering world-class service to customers while supporting global travel operations. In addition, this role provides professional growth, structured training, and exposure to international airline standards. So, if you enjoy helping customers and achieving service targets, this role could be a perfect fit.
Job Overview – Emirates Customer Sales & Service Agent
| Details | Information |
|---|---|
| Job Title | Customer Sales & Service Agent |
| Company | Emirates Airlines |
| Location | Malad, Mumbai, India |
| Department | Contact Centre / Customer Support |
| Industry | Aviation / Travel |
Job Purpose & Key Responsibilities
The Customer Sales & Service Agent is responsible for delivering exceptional customer service while supporting Emirates’ commercial objectives. Therefore, strong communication and sales skills are essential.
Key Responsibilities:
- Provide accurate information on fares, services, and travel requirements
- Moreover, issue tickets in line with airline policies and procedures
- Guide customers on passport, visa, health, and check-in requirements
- Promote Emirates products such as Skywards, upgrades, and stopovers
- Maximize revenue through value-added services
- Work closely with team members to meet service quality targets
- Stay updated with Emirates Group news and industry trends
Qualifications & Skills Required
Before applying, ensure you meet the eligibility criteria. Otherwise, your application may not be shortlisted.
Education:
- Minimum 12th Grade (HSC) or Graduate
- Diploma/Degree in Travel & Tourism is an advantage
Experience:
- Minimum 1–2 years in a contact centre, reservations, or airline/travel role
- Web chat or social media support experience is a plus
Technical Skills:
- Knowledge of standard fares and ticketing
- Proficiency in MS Word, Excel, and Email tools
Soft Skills:
- Strong interpersonal and telephone communication
- Ability to handle customers in a busy sales environment
- Flexibility to work in shifts
Salary & Benefits
First of all, Emirates offers a competitive salary package. Furthermore, employees benefit from professional development, training programs, and career progression opportunities within the global Emirates network. In addition, working in a multicultural environment helps build strong international exposure.
How to Apply – Emirates Careers 2026 Mumbai
If you meet the requirements, then apply online through the official Emirates Group careers portal. Additionally, ensure your CV highlights customer service and ticketing experience.