The retail and aviation sectors in Qatar continue to create outstanding employment opportunities for experienced professionals. Qatar Duty Free has announced a vacancy for a Shop Supervisor at the world-renowned Hamad International Airport in Doha, offering candidates the chance to build a rewarding career with one of the largest travel retail operators in the world.
This opportunity is ideal for retail professionals with experience in team supervision, inventory management, customer service, and daily store operations. Successful candidates will join a multicultural work environment while contributing to the delivery of exceptional shopping experiences for millions of international travelers.
Company Overview
Qatar Duty Free is one of the world’s leading airport retail destinations and operates within Hamad International Airport, one of the most awarded airports globally. Covering more than 40,000 square meters of retail space, the facility features over 90 luxury boutiques, retail stores, and more than 30 restaurants and cafés.
As part of the Qatar Airways Group, Qatar Duty Free is recognized for its commitment to retail excellence, customer satisfaction, and innovation. The company offers employees opportunities for professional development, international exposure, and long-term career growth.
Available Vacancy
Qatar Duty Free is currently hiring for:
- Shop Supervisor
Job Location
- Hamad International Airport, Doha, Qatar
Job Details
| Category | Details |
|---|---|
| Position | Shop Supervisor |
| Company | Qatar Duty Free |
| Location | Doha, Qatar |
| Industry | Travel Retail |
| Department | Customer Service |
| Experience Required | Minimum 3 Years |
| Education | High School Qualification or Equivalent |
| Closing Date | 07 June 2026 |
Job Responsibilities
The Shop Supervisor will support the Duty Manager in managing daily retail operations and maintaining high service standards.
Key responsibilities include:
- Coordinating daily shop floor activities
- Supervising sales teams and operational staff
- Supporting staffing and shift management processes
- Monitoring stock levels and inventory control
- Managing cash handling and operational procedures
- Conducting spot checks and compliance reviews
- Supporting visual merchandising standards
- Providing training and guidance to new employees
- Managing shift handovers and operational briefings
- Handling customer inquiries, feedback, and complaints
- Supporting promotional campaigns and product launches
- Processing sales returns according to company procedures
Salary Information
Qatar Duty Free has not officially disclosed salary details for this position.
Based on Qatar travel retail industry standards, Shop Supervisors may earn:
- Estimated Salary: QAR 5,000 – QAR 9,000+ per month
Additional benefits and allowances may be provided according to company policies.
Qualification Requirements
Applicants should possess:
- High School qualification or equivalent
- Strong understanding of retail operations
- Knowledge of inventory and stock management
- Customer service and leadership capabilities
- Ability to work in a fast-paced retail environment
Experience Requirements
Candidates should have:
- Minimum 3 years of retail experience
- Experience in inventory and stock management
- Team supervision experience
- Customer service and complaint-handling experience
- Operational retail management knowledge
Travel retail experience will be considered an advantage.
Required Skills
Successful candidates should demonstrate:
- Leadership and team management skills
- Excellent customer service abilities
- Inventory control expertise
- Communication and interpersonal skills
- Problem-solving capabilities
- Organizational and planning skills
- Ability to perform under pressure
- Attention to detail and operational awareness
Employee Benefits
Selected candidates may receive:
- Competitive salary package
- Medical insurance
- Annual leave entitlement
- End-of-service benefits
- Career development opportunities
- Professional training programs
- International work environment
- Employee benefits associated with Qatar Airways Group
Benefits are provided according to company policies and Qatar labour regulations.
Why Join Qatar Duty Free?
Working with Qatar Duty Free provides employees with the opportunity to become part of one of the world’s largest airport retail operations. Team members gain exposure to international retail standards, luxury brands, customer engagement strategies, and advanced operational systems while benefiting from excellent career progression opportunities.
Career Growth Opportunities
The Shop Supervisor role serves as a strong foundation for future advancement into positions such as:
- Duty Manager
- Retail Manager
- Operations Supervisor
- Customer Service Manager
- Retail Operations Manager
Employees may also explore opportunities within the wider Qatar Airways Group.
How to Apply
Interested candidates can apply through the official Qatar Airways Careers Portal.
Application Steps
- Prepare an updated professional CV.
- Highlight retail supervision and inventory management experience.
- Review the eligibility criteria carefully.
- Visit the official careers portal.
- Complete the online application form.
- Upload your CV and supporting documents.
- Submit your application before the closing date.
Documents Required
Applicants should prepare:
- Updated CV or Resume
- Educational Certificates
- Experience Certificates
- Passport Copy
- Passport-Sized Photograph
- Additional supporting documents if required
Official Source
Company: Qatar Duty Free
Application Portal: https://careers.qatarairways.com
