Main Duties/Responsibilities:
Ensure guests live the Ultimate Experience.
Provide hands-on support, direction and assistance to colleagues on all areas of their assigned duties ensuring highest levels of service and courtesy are provided to guests.
Handle guest complaints according to policy.
Ensure room/restaurant set up is according to set standard.
Develop and maintain an elegantly appointed environment, with superior colleagues, dedicated to an attentive, distinctive experience for all dining periods.
Perform opening and closing duties as when required ensuring that the outlet will be ready for the business opening.
Ensure the correct and consistent service techniques for various meal periods is done.
CANDIDATE PROFILE
High school Diploma/Hotel School Degree.
2 years minimum in a similar role in a 5 * international environment
Up-selling skills training, HACCP.
Knowledge of Micros system
Excellent spoken and written English
Experience working in a multi cultural environment.
Organized and well planned.
Able to work with speed and efficiency throughout maintaining positive attitude.
